How to Find a Home Care Agency That Accepts Virginia Medicaid
Home care agencies that provide CCC Plus personal care services must be enrolled Medicaid providers with the Virginia Department of Medical Assistance Services (DMAS).
Families can search the Virginia Medicaid Provider Directory. Search for:
- Personal Care providers
- Home Care providers
Then filter results by city or county. Contact agencies directly to confirm they accept CCC Plus Waiver personal care cases.
The Options Can Be Overwhelming
There are over 600 home care agencies in the Virginia Medicaid database. The specific one to choose depends on your family's unique needs.
What to Compare When Choosing a Home Care Agency
Caregiver Availability
Ask whether caregivers are currently available in your area. Some agencies accept new cases but do not have staff ready to begin services.
Coverage Area
Confirm the agency serves the city or county where care will take place. Some agencies list statewide coverage but operate only in specific regions.
Scheduling Reliability
Ask how the agency handles missed shifts or caregiver absences. Agencies should send a replacement caregiver when the assigned caregiver cannot work.
Communication
Ask who to contact for scheduling questions or care concerns and how quickly the agency responds.
Experience With CCC Plus
Ask how many CCC Plus cases the agency currently manages.
What the Home Care Agency Handles
The agency:
- Hires the caregiver
- Assigns work schedules
- Supervises care delivery
- Processes payroll and taxes
- Provides replacement caregivers when needed
The caregiver works for the agency, not the family.
Next Step
If you have questions about home care options under the CCC Plus Waiver, contact us. We help Virginia families understand the difference between Agency-directed care and Consumer-Directed care.
For more on how the two models compare, see:
Agency Care vs. Consumer-Directed Care — Which Is Right for You?