How to Choose a Services Facilitator in Virginia

Families using Consumer-Directed care under the CCC Plus Waiver must work with a Services Facilitator.

The Services Facilitator:

• Conducts the in-home assessment
• Develops the care plan — a written document listing approved tasks and hours
• Submits the request for approved care hours to the member's CCC Plus health plan

Virginia Medicaid does not assign a Services Facilitator. The individual receiving care or their representative chooses one. Read: What Is a Services Facilitator?

How to Find a Services Facilitator

Services Facilitators must be enrolled Medicaid providers with the Virginia Department of Medical Assistance Services (DMAS). Families can search using the Virginia Medicaid Provider Directory.

Search for: Consumer-Directed Services Facilitator

Then filter results by city or county. Contact providers to confirm they accept new Consumer-Directed cases.

What to Compare When Choosing

Experience with CCC Plus Consumer-Directed Care

Ask how long the facilitator has worked with CCC Plus Consumer-Directed cases.

Familiarity With Your CCC Plus Health Plan

CCC Plus members receive coverage through one of these health plans:

• Aetna
• Anthem
• Humana
• Sentara
• UnitedHealthcare

Response Time

Ask how quickly calls or messages are returned.

Caseload

Ask how many Consumer-Directed cases the facilitator currently manages. A large caseload can slow scheduling and communication.

Coverage Area

Confirm the facilitator serves the city or county where the member lives.

After Choosing a Services Facilitator

Once a facilitator is selected, the facilitator will schedule the in-home assessment and begin developing the care plan for Consumer-Directed services.